*The
facilities, rules and conditions of Choudhary Yatra Company Pvt. Ltd.
applicable for passengers in India.
A) Accommodation arrangement in hotel/independent room during journey.
The
accommodation arrangement in hotel/independent room as in the declared seat
fare is within 50 km area of the halting area &&&&. If a family
has 2/3/4 members they will have to stay in the same room. The passengers will
be given accommodation in the building at the halt area or nearby building on
any floor. However the room rates may not not be similar. Hence, the passengers
will have to accept the rooms given. The rooms will not have included
facilities like TV, cooler, heater or AC. Sometimes during the journey for one
or two nights, the passengers will have to stay at Devasthan Trust yatra
nivas/guest house/bhakta nivas/lodge/dharmashala/ordinary hotel with familes
getting double bedroom with attached bathroom or at some places having cot
system or some instances without bed or attached bathroom. But in such
instances the difference is not returned because the per seat is calculated on
that basis.
B)
For common/collective arrangements during journey
Arrangements
of common/collective accommodation of passengers during journey are made in
yatri nivas/Devasthan Trust's Bhakti Nivas/Dharmashala/marriage halls etc in a
big hall on any floor, verandas, collective/common accommodation, common
bathroom/toilet. The arrangements are made in a single building in the halting
place or in a different building, which is available.
C) For passengers of AC vehicles.
1)
The Company arranges AC services from the first siteseeing/darshan site till
the last siteseeing/darshan site or as given in the daily programme. The concerned
coach does not have a TV. During the journey any AC vehicle with less or more
seats are plied. If a smaller vehicle with less number of seats is used the
seat number can change and it is compulsary for the passenger to accept the
accept the number given by the tour manager.
D) For non AC passengers.
City
siteseeing arrangements are made in 3x2 buses, jeeps, small vehicle etc. due to
which seat numbers can change and the seat number allotted to the passenger at
the time of booking, is not given. The passengers have to sit anywhere, front
or back in the concerned vehicle. However the journey is very less. The seats
of buses used for Haridwar to Badrinath, Yamunotri, Gangotri journeys are less
than the Company buses. Hence the Company does not give seat arrangements in
those buses and the passengers will have to travel on the seats allotted by the
tour manager. None of the vehicles have AC, TV, Video, pushback systems. For
Sleeper Vehicles - During daytime travel, the top berth passenger will be authorised
to sit on the lower berth and at that time the lower berth passenger will be
authorised to sleep on the top berth. Passengers on any birth will not be
allowed to object. If any passenger refuses it, they will have to give 10
percent extra per seat fare. If a third seat is included in two berths, the
passenger will have to give 75 % of the fare per seat and that passenger will
not get independent mattress in a room. If a journey is arranged in a sleeper
coach and if in special circumstances, a seater bus or smaller vehicle is used,
the passengers will get refund of 5 percent of their fare with maximum ceiling
of Rs 500 per seat. If a passenger wants a lower birth in sleeper coach, they
will have to give additional Rs 500 per seat and if upper birth is taken, a
subsidy of Rs 500 will be given.
E) For
local siteseeing during the journey, where it has been announced that the
Company will be using jeeps, Sumo, mini bus or small vehicles, the passengers
travelling in the front of the rickshaw, jeep, Sumo, Max, mini bus or small
vehicle, will have to travel in the back on the return journey. Is siteseeing
some local sites, the Company has included common fare of 10 passengers in a
common jeep. However is less than 10 persons sit in the vehicle, they will have
to pay the passenger fares of the excluded passengers. Eg. the combined fare of
10 persons in a jeep is Rs 2000/- so the Company will pay Rs 200/- per
passenger. But if 6 out of 10 persons sit in a jeep, the fare of 4 other passengers at Rs 200/- per seat
totaling Rs 800/- will have to be paid by the persons sitting in the jeep.
Furthermore, if the passengers sitting in the front refuse to sit in the back
later, and other passengers do not sit, the sitting passengers will have to pay
the fare of the passengers who did not sit.
F) Important notifications for all passengers:
In
those journeys arranged to Badrinath, Gaurikund, && Sainachetty
&&, Gangotri, && Kufri &&, Rohtang Pass, Siligudi, Gangtok, Darjeeling, Port Blair
site seeing sites, the Company has arranged other non AC vehicles other than
its buses and the cost has been included in the per seat fare. However as these
mini buses, Sumo, jeep etc are smaller in comparison to the Company vehicles,
the passengers will have to adjust and sit in the back seats.
2)
If due to any reason, the flight/railway is cancelled, the passengers will have
to pay for their food, travel and accommodation. The Company will receive the
refund on the cancelled tickets less the cancellation charges. The amount
received by the Company will be returned by cheque to you. However, if the flight
to a destination is cancelled, the passengers will have to bear the travel
charges to the said destination by train
or other means.
3)
In only Hotel Yatra No 1 to 80, the siteseeing of Ramoji Film City is arranged
and the entrance fee is included in the per seat fare.
4) Nashik is the main yatra site and all
accommodations at Nashik are of collective/common arrangements. Passengers who
have arrangements for separate rooms and do not like common accommodation, will
have to pay the separate room charges.
5)
The rules, regulations, facilities elaborated in this information booklet, and
also the oral and written information of rules, regulations, facilities given
by the directors in the Central Office of the Company will be applicable. Other
than the directors, no other rules, regulations, facilities informed by any
other person will be applicable.
6)
The Company will not be responsible if a darshan/siteseeing at a planned site
is not possible due to - political instability, Maowadi/Naxalite incident,
natural/unnatural disaster, vehicle breakdown, morcha, rasta roko, local
fair/utsav, due to sudden crowds at the given site, if tickets not available,
sickness of a passenger, personal difficulties, if more time is used up for
visiting other sites, if time is spent at other places, if the
darshan/siteseeing of a given site/Mandir is not completed within time as
instructed by the tour manager, if the concerned is closed on that particular
day, if any Government permit is not available, or any other reason. Under such
circumstances, the the Company vehicles and passengers will not stop at the
site and the passengers will have to travel as per the programme schedule and
the passengers will not get any compensation/amount from the Company, please
note.
H) Facilities not included in the per seat fare:
1)
Any other facility not noted in the Company instruction booklet, reservation
application or in the daily programme schedule.
2)
From the first siteseeing till the last siteseeing the railway, flight, ship
travel's tea, snacks, food, furthermore, to and from from the railway station,
airport, bus parking till the accommodation the coolie charges, not fulfilling
of other regulations of railways/flight by the passengers despite having ticket
the passengers will have to pay the fine charges.
3)
All personal expenditure like mineral water, medicines, Ac charges, other
vehicle/auto/taxi arrangements to a given site, if the Company vehicle is not
allowed, also religious rites, alms, entrance fee tickets, boating, ropeway,
horse, doli, kandi-dandi, rickshaw, coolie, hamali, laundry, telephone, extra
cost for accommodation due to breakdown of Company vehicle or natural/unnatural
disasters, if railway or flight is cancelled, if eating at other places instead
of partaking of Company food, tea, snacks expenditure etc.
I) Regulations of food during journey:
1)
Generally accommodation arrangements of passengers are made at more than one
place. However as there is a single catering team for one journey, the food is
prepared at a single location and hence, passengers located at different places
will have to come to the common dining place at their own cost. The passengers
have to come within the stipulated period. If a passenger does not come within
the stipulated period or if they eat elsewhere, the Company will not reimburse
the cost. No food/snacks are given by the Company after 10 PM. The passengers
should note this and not harass the Company employees for food after this
stated time.
2)
The passengers will have to bear the cost to reach the location where the
Company bus starts its journey or the railway station from where the train is
scheduled.
5)
If any passenger from Kolhapur wants to go till Pune railway station, they will
get ordinary bus fare from Kolhapur till Pune. Passengers will have to pay the
rickshaw or other cost while coming from home till the spot where the Kolhapur
bus leaves and the rickshaw and other cost to the Pune railway station from the
spot in Pune where the bus stops.
6)
For every journey, there is one tour manager, who has to keep an eye on the
accommodation of the passengers, food and disaster management. Most of the
siteseeing is conducted through the Company buses. However at some places,
other modes of travel like - small vehicles, rickshaw, horses, doli, walking
have to be used. Under such circumstances, it is not possible for the tour
manager to go along with the passengers for siteseeing, especially in places
like Vaishnodevi, Amarnath, Kedarnath, Girnare, Yamunotri etc most of the
travel is by walking, horses, doli and helicopter. Hence it should be clearly
noted that the tour manager does not accompany the passengers.
7)
The seat numbers in the bus are as per the chart shown to the passengers in the
office. In some vehicles, the seating arrangements and seat numbers are
different from the Company chart. Under such circumstances, the seats in the
buses are given as per the seating arrangements of the office and passengers
should note it.
J) Humble appeal to LTC beneficaries of Centre/State Govt employees:
1)
The travel, food and accommodation charges are included in the fare per seat.
Only buses through GMVN/ITDC give fare receipt for Central/State Govt.
employees taking benefit of LTC.
2)
Central/State Govt. employees taking benefit of LTC and who wish to get
GMVN/ITDC travel certificate and ticket,
they should clearly mention it while applying at the Nashik corporate office
for seat number.
3)
Central/State Govt. employees, who wish to get GMVN/ITDC or other state tourism
development corporation ticket will have to give 10 percent additional charges
on the GMVN/ITDC ticket for administrative costs.
4)
If there are less seat booking in any ITDC journey, the Company will not give
GMVN/ITDC ticket or certificate. &&&However such passengers will
get back the additional 10 percent charges, which were not taken and further
three times the 10 percent which means 30 percent of the total ticket fare of
GMVN/ITDC ticket will be given to the passenger as compensation.
&&&
5) As MTDC belongs to Maharashtra Govt., Gadwal
Mandal Vikas Nigan Ltd. (A Tourism Corporation of Uttaranchal Govt.) of
Uttaranchal Govt., similarly ITDC belongs to the Bharat Sarkar. Hence if any
LTC journey is undertaken through any Govt corporation, it is considered to be
journey under Govt. scheme, which has been directed clearly by the Govt. of
India personnel dept.
Hence
queries arise like - Do LTC travel tickets and receipts for all Govt
departments work in your office? Are there any difficulties in your office
accepting our department's GMVN/ITDC travel ticket/receipt? To remove all such doubts or to get
clarifications, the travellers should ask before applying. The company will
consider that all doubts have been clarified. No complaints will be entertained
after the journey is completed.
K) Rules for passengers of train journeys.
1)
The Company's journeys through railways are always through non AC Second Class compartments.
As per the Railways Ministry regulations, the reservation bookings begin 120
days before or less or more days. Hence passengers wanting to travel should
book reservations early so that they will be able to easily get a confirmed
berth. The Company gives confirmed berth tickets to its passengers in the per
seat fare. Please take note that in special circumstances, journey may possibly
have to be completed on RAC/waiting ticket. Also as per railway reservation
confirmation, the railway journey may be late or early as per circumstances.
Oral notifications about this will be given a day earlier and all passengers
will have to comply with it.
2)
If any passengers wishes to travel by AC coach or flight instead of Second
Class Sleeper Coach, the information will have to be clearly mentioned in the
application and the difference in fare will have to be paid at the time of
booking. If the AC bogie or flight ticket is not available, the passenger will
have to travel by Second Class Sleeper Coach. If the passengers themselves take
out AC railway/flight tickets to reach the first destination of the journey,
the non AC Second Class Sleeper Coach fare will be deducted from the journey
fare per seat. However, if the passenger reach the first destination on time
and is not able to complete the siteseeing/darshan, the Company will not be
responsible.
3)
The railway travel on any journey from Mumbai/Aurangabad/Pune/Nashik
Road/Manmad/Bhusawal/Nagpur/Solapur/Baroda/Surat/Ahmedabad/Indore etc. begins
from the railway station. The railway travel could be in a single train from
the first destination till the final destination or could be in stages through
different trains. If the railway travel in in two stages, the passengers will
have to bear the local cost of going/coming to reach from one station to
another. It will be mandatory for the passengers to travel by trains as per the
applicable railway rules.
4)
The Company does not arrange for tea, food or snacks during railway travel and
the passengers themselves have to bear the cost. Also if the concerned
train/flight is late, the passengers will have to wait in the waiting room or a
proper place. For this, the Company does not arrange accommodation or food, tea
and snacks. If the railway travel is through two different trains, the company
only gives railway tickets to the passengers.
6)
The Company's responsibility during train travel is limited to providing
tickets. As the Company does not provide any other services during railway
travel, it is not necessary that the company person will accompany the
passengers. The passengers will themselves have to bear the cost of
coolie/hamal during travel or at railway platforms.
7)
While going towards the destination the Company will give the railway ticket to
the passengers and the return ticket will be given before starting the return
journey. However, it is incumbant upon the passengers to reach the railway
station in time and at their own cost. If the passengers fail to reach the
railway station in time or the train leaves the station, the Company will not
refund any ticket cancellation amount or the entire journey amount. The
Company's responsibility is only of giving railway tickets. While going on the
journey and after reaching the destination, the passengers will have to bear
the cost of reaching the arranged accommodation from the railway station by any
vehicle. Similarly, the passengers will have to bear the cost of going to their
homes by vehicles from the railway station after completing the journey.
8)
Sometimes the train arrives at a different playform than the scheduled
platform. It will be the responsibility of the passengers to immediately rush
to the another platform and arrange coolies/hamals at their own cost.
9)
If the passengers sustain physical injuries or financial losses, it will be solely
their responsibility and not that of the Company.
10)
Before beginning any journey, especially railway journey, the passengers should
enquire about about the journey date, timings, train number, railway station
name etc during the time of booking or come to the booking office three days
earlier and ask.
11)
The Company makes arrangements for those passengers, who wish to take a flight
instead of train but they should give written intimation and pay the difference
in fare at the time of booking. The passengers will have to bear the cost of
tickets and cost of travelling to the airport and from the airport till the
arranged accommodation.
L) Other General regulations and conditions of the Company
1)
The journey starts exactly as announced in the information booklet and the date
announced by the Company. If any journey in India is cancelled due to low
seats, the Company will compensate the booked passengers by refunding them five
times their amount paid for the journey. So far the scheduled journeys have been
rescheduled by one or two days but by the Grace of the Almighty, no Company
journey has been cancelled yet. However, if there are less seats, the seat
numbers change, vehicle type changes, seating arrangement changes. It is
mandatory for the passengers to sit on changed seats in a less capacity
vehicle. If any passenger refuses due to this reason, the passenger's journey
is cancelled as per the cancellation policy of the Company. It is not
necessarily that the Company's journey has cancelled, if a passenger cancels
their journey.
2)
If the railway berth is not confirmed or ITDC ticket is not possible and so if
the passenger wishes to cancel the journey, they will not get any type of
compensation and the cancellation will be as per the Cancellation Rules.
3)
Rules Nos. 1 and 2 are not applicable to foreign tours. If there are less seats
for a foreign tour and the scheduled journey is cancelled by the Company, the
passengers will get refund of their booking amount with deductions of the
Company's administrative expenses. They will not get five times their amount.
5)
For a fun filled and peaceful journey, passengers should bring along only
essential items uptill 15 kg prominently beedsheet, chhadar, carpet, water bag,
torch, nylon rope, small lock, 9 inches bucket, daily wear dresses, necessary
medicines etc. If the luggage weight is higher than this amount, extra luggage
charges decided by the tour manager will have to be paid. Passengers should not
bring along gold ornaments, valuable goods or large amount of cash. Passengers
will have to look after their luggage themselves. It will not be the
responsibility of the Company or journey management to care for the passengers'
luggage. If any luggage is stolen, the passengers themselves will be
responsible, take note. It will be the responsibility of the passengers for
losses to life or finances. If the passengers cause any damages to the Company
buses or place of accommodation, the journey organisers will declare the
compensation, and the passengers will have to pay the amount at that place at
the rate decided.
6)
The amount for reserving/booking the journey will be 35 percent of the total
amount and will have to be paid only through cheque or DD on any nationalised
bank payable to Choudhary Yatra Company Pvt. Ltd., Nashik. The remaining amount
if in cash will have to be paid 11 days before the commencement of the journey
or 21 days before the journey if by cheque after which the seat number will be
confirmed. If less amount is given during booking, the railway ticket will be
confirmed only after the total 35 percent amount is paid. While paying any
amount in any authorised branch of the Company, the passengers should only
accept receipts with numbers. The Company will not be responsible for any other
amount other than given on the authorised receipt. Passengers should only pay
through DD or cheque. The Company gives priority to
cash/cheque/DD/RTGS/NFT/Paytm. Passengers should only accept documents if the
SRA or receipt has the Corporate office (Nashik) computerised code. It will be
mandatory for the passengers that the booking will be considered valid only
after the computerised code. During the journey, it is necessary for the
passengers to keep on their person journey seat reservation form, recepts for
amounts paid and all original documents of booking or they will not be allowed
to participate the journey. The passengers will have to mandatorily produce the
documents during the journey, if asked by the Company official/employees.
7)
It is necessary to produce the birth certificate of a child below 11 years at
the time of seat booking. During the journey it is mandatory for passengers to
keep self photos and original Govt. documents/identification with photos
showing age because of compulsory checking during bus, railway or flights. The
photo identification with age will be required while visiting Central and state
Govt, railway, flight, local bodies sites or at the place of accommodation. If
the photo identification is not made available, the passengers themselves will
be responsible for the ensuing mental and physical harassment and resulting
fines.
8)
Other than railway/flight/ship journey, the per seat fare includes one time
Maharashtrian food, Gujarati food and Rajasthani food, breakfast and tea from
the first site till the last during bus travel and includes plate - glass,
mattress and common accommodation. The Company arranges Upvas (fast)
arrangements only on Thursday, Chaturthi, Ekadashi. If there are less seats,
the passengers are provided food at local hotels. During the journey, the
passengers have to make use of local water arrangements. If it causes any
issues or affects the passengers, the Company will not be responsible. If the
passengers do not like local water they should buy mineral water at their own
cost. From the morning of the second day of the journey or from the first
darshan site till the last site, the Company arranges lodging-boarding
facilities. The Company does not arrange for food during railway/flight/ship
and the passengers have to bear the cost.
9)
The passengers should always enjoy their journey. For this the Company always
strives that the journey should be happy but happiness and difficulties are two
sides of the same coin. The passengers should bear this in mind, accept some
small difficulties and cooperate the
journey management.
10)
If any planned journey is not possible due to natural/unnatural reasons, the
amount is not refunded but the passengers are transferred in a similar journey
later. Under special circumstances, if there are any changes in scheduled site
or in fares, it will be mandatory for the passengers to accept it.
11)
For passengers, who have booked as per the earlier information booklet, the
clause 29B (dated 1 October 2022 to March 2022) pertaining to journey number,
journey per seat fare, days, changes in sites, facilities will be mandatory.
(*All rules and conditions of the Company applicable)
***
